Cash and cashless mode
Out of the box the till accepts cash: cash is the first payment method, the till works out change, pays out deposits in cash and opens the cash drawer. If you don't want to accept cash, switch on cashless mode. Then only card payments via SumUp, online orders and prepaid payments remain.
Cash and TSE
In Germany, anyone who accepts cash with an electronic till needs a certified TSE (technical security system) under the Kassensicherungsverordnung. The TSE integration for OpenEOS is in progress. Until then, your club decides for itself whether to record cash with OpenEOS – if in doubt, check with your tax advisor. Without cash, no TSE is needed: switch on cashless mode for that.
Learn more in the FAQ on openeos.de.
As long as cash is allowed, this notice is shown under Settings → Organization → Payments, in the settings of every till under Devices and once on the dashboard. There you can hide it with the cross; that applies to your account in this browser.
Switching on cashless mode
- Open Settings → Organization → Payments.
- Switch on Cashless mode.
Only admins of the organization can do this. The tills switch over right away, no reload needed. Switching it off works the same way; the tills then accept cash again.
If SumUp is not switched on, the page warns you: without SumUp the till cannot take payments in cashless mode – only orders paid online or in advance can be completed. You can still save, for example if you only sell through the shop.
Proof: history
Below the switch you see Cashless since with the date of the change and the History: every change with its time and the person who made it. Nobody can edit the history. This lets you show from when on your tills did not accept cash.
What cashless mode blocks
The block is not only in the interface. The server also rejects every cash booking (error "Your organization works cashless"), no matter which till or program it comes from.
| Action | Cashless |
|---|---|
| Checkout | No Cash method, no quick amounts, no change. Card (with tip), Discount and Split bill remain. |
| Open orders, split bill, order history | The same methods without cash. Split and combined payments work by card. |
| Tip | Card only. |
| Refund | Only back to the original card or online payment. A cash payment from before the switch can no longer be refunded through OpenEOS; the till and the admin area then show "No cash refund". |
| Deposit return | Pay out is gone. You offset returned deposits against new deposits in the same sale (Offset). Without a cart the deposit return is blocked and explains why. |
| Cash drawer | Does not open; the menu item Open cash drawer is missing. |
With SumUp in test mode the till triggers no real card payments. So you can still run through the flow, in cashless mode it then only books the card (like an external terminal).